How to write a quality management plan

When delivering any project, the project manager’s main goal should be to ensure that their customer or client is happy with what they are presented with. It doesn’t matter if you’ve finished within the projected timeframe or managed to complete the project under budget: if the quality of the deliverable is not a suitable standard, you’ll end up with a disappointed customer.

What is the purpose of a quality management plan?

A quality management plan is essential to any project as it ensures that the project’s deliverables meet acceptable standards and meets your stakeholders’ expectations. It’s purpose is to document all the necessary information required to describe how quality will be managed throughout the project. Your quality management plan will outline a framework for your team to ensure quality is met throughout your project.

What to include in your quality management plan

If you’re about to get started on a new project, or you’re looking to improve on a regular project, here are the core essentials to include in your quality management plan:

Discover the quality requirements

Start by meeting with your customer and identify exactly what they expect to be delivered from this project. Ensure you also understand any internal company standards that you need to meet; stakeholders will be used to receiving a certain level of quality, which you’ll need to ensure you maintain.

Define the quality standards

Once the quality requirements have been set, outline the measures needed to determine a successful outcome for a deliverable. These are the standards and specifications that will govern the project. This can comprise of a quality checklist of marks you need to hit during the project.

Outline project deliverables

Identify the processes that will need to be utilised to help you deliver your project to the highest standard possible. Do these processes need to be reviewed for quality?

Delegate roles and responsibilities

Who is responsible for what? Define the responsibilities for each role. Are you making use of auditors or third parties in any stage of the project?

Identify quality assurance processes

Discuss the main quality assurances activities and techniques being used. How are you going to maintain the desired level of quality in the project deliverable. Is this going to be carried out by a third party?

Establish how you’re going to ensure ongoing quality

Quality management doesn’t stop when the processes start: it’s ongoing and you should always be striving for quality. What processes are you going to implement to assess the performance of the project and recommend necessary changes?

Be open to change and adjustment. Regular tests are a great way to make sure the project deliverables meet quality requirements, so consider delegating a team specifically for testing.

Source your tools

Are you using any project management tools, such as teamwork, online flowcharts, or diagram tools? Make sure to list all of the tools that will be used throughout the project.

Having a good quality management plan should ensure maximum quality of what is being delivered and minimise the cost of poor quality. ISO 9001 is an internationally recognised quality management system that aims to continually improve and streamline operations and reduce costs. Implementing the ISO 9001 framework will ensure you are constantly meeting the requirements of your quality management plan.

I’m interested in ISO 9001 certification

If you are interested in gaining ISO 9001 certification, you can contact IMSM and schedule a free consultation with one of our experts. At IMSM, we have a transparent fixed fee and flexible approach, helping you to earn certification.

Already have ISO 9001? You can become certified to conduct internal audits as an ISO 9001 internal auditor through one of our live online training courses.