What are the benefits of ISO/IEC 20000-1?

ISO/IEC 20000-1 will align your IT service management with an overall business strategy and create a platform for effective business continuity management.

• Reduce risk, cut costs, and generate higher profit
• Improved efficiency, reliability, and consistency of IT services
• More focused and consistent documentation processes
• Increase managerial control and responsibilities, increasing ownership
• Methods to measure and evaluate performance, processes, and practices, providing more structured opportunities for continual improvement
• ISO/IEC 20000-1 will help you set up transparent and optimised IT service management systems
• ISO/IEC 20000-1 will enhance and strengthen IT management and control
• Ensure your company meets the high demands of IT governance

Steps to getting ISO/IEC 20000-1 certified

Working towards ISO/IEC 20000-1 certification with IMSM is a trouble-free, step-by-step approach.

1. Initial consultation
   We help you outline your goals, focusing on what your business wants to achieve and how it defines success, particularly in relation to your client’s requirements. You and your ISO consultants will agree on reasonable outcomes and delivery dates.
2. Producing your organisation’s ISO/IEC 20000-1 manual system documentation
   Next, the IMSM consultant will audit your existing procedures and help you document the new systems that will help deliver success – both existing and how you will improve these. The manual system documentation sets out how your business should operate going forward so that it can deliver ISO/IEC 20000-1.
   You will be able to view the manual system documentation, along with most other relevant documentation, on our client portal IMSMLoop. It offers a comprehensive insight into the progress of your ISO implementation, along with copies of the relevant audit reports, certifications, and any necessary corrective actions. The portal serves as a central hub for tracking your ISO journey.
3. Training you to adopt the ISO/IEC 20000-1 framework
   While the manual is a vital document moving forward, it is even more important that it gets put to practical use. We work with the senior management team to ensure the framework is embedded throughout your organisation. We can also develop and deliver tailored training for staff to ensure that the understanding and implementation of ISO/IEC 20000-1 is watertight. This will create consistency across your organisation, transforming your business from day one so it is optimised for efficiency, continual improvement, and greater profitability.
4. Submission to a third-party external auditor
   Before you can be awarded the ISO/IEC 20000-1 certification, your organisation applies to the third-party certifying body that you have selected to conduct your audit. This audit objectively determines whether your business conforms to ISO/IEC 20000-1, and the relevant accompanying documentation is accessible through our client portal, IMSMLoop.

As we have provided excellent support and guidance to your business every step of the way, you can rest assured that your ISO/IEC 20000-1 certification will be successful.

How can ISO specialists help your business?

Getting started with ISO/IEC 20000-1 certification might seem daunting; this is often the reason why businesses enlist the help of an ISO consultant. For thirty years, we’ve supported and guided organisations like yours through certification. Our experienced consultants take the lead on auditing your business, helping you use the results to enhance your quality management system. If necessary, there is also plenty of room for training.

This standard contributes to the following Sustainable Development Goals: