IMSM Mission

To deliver award-winning ISO consultancy to organisations of all sizes and sectors internationally.

IMSM Vision

To continue to be seen as ISO specialists to organisations of all sizes and sectors internationally. To enable our clients to unlock their potential using ISO standards via our professional, experienced, and straightforward methodology. To respond to the rapidly changing business world through innovative and value-added solutions.

IMSM Values

• We place customers at the heart of our business and central to our team’s dedication to delivering excellent service
• We are guided and motivated by the values of continuous improvement, constantly reviewing and improving our work to add value to our customers
• We are committed to the principles of quality management and demand excellence through the systematic management of our operations
• We use our significant experience and innovation to meet the challenges of today and tomorrow
• We understand the urgent need to address and minimise the environmental impact of business and endeavour to minimise our own environmental footprint as well as that of our customers and stakeholders
• We place significant value in the development of our team, providing support and opportunities for learning and professional development throughout our organisation

Quality Policy Statement

IMSM Ltd has established this policy to be consistent with the purpose and context of our organisation. It provides a framework for setting and reviewing objectives, our commitment to satisfying applicable customers’ regulatory and legislative requirements, and our commitment to improving our management system continually. In order to achieve this, we have put in place the resources and developed in-house systems to achieve the following aims:

• As an organisation, we have made a commitment to understand our current and future customers’ needs, meet their requirements and strive to exceed their expectations
• Our top management has committed to creating and maintaining a working environment that is safe and without risk to the health, safety, and welfare in which people become fully involved in achieving our objectives
• As an organisation, we recognise that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit. We understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes
• As an organisation, we have committed to making decisions relating to our quality management system following an analysis of relevant data and information. We recognise that an organisation and the relationship it has with its external providers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value
• To monitor new developments and existing compliance with all relevant legislation and approved codes of practice as a minimum
• To sustain and develop this policy by the implementation of a quality management system; to review the policy on an annual basis and implement appropriate improvements and to bring changes to the policy to the attention of all employees and interested parties

This policy statement is supported by documents and procedures detailing the company’s organisation of responsibility and the arrangements for implementing the strategy for quality, environmental, and health and safety management.

We have produced objectives related to this policy, which can be found in document WI-QA-22 QMS objectives. This policy is available and communicated to all interested parties as well as being made available to the wider community through publication on our website and intranet.